top of page
Search

Webinar recap: clear communication from top to bottom - strategies for effective internal communication processes

Updated: 3 days ago

This Clear Language Lab webinar took place on April 15, 2025 as part one of the three part Communicating During Stressful Times series. We developed this webinar series in response to client concerns about events at the start of 2025. Check out the recording and notes below.



Watch the full webinar!

This webinar looks at common points of communication friction in the workplace as well as strategies for streamlining internal communication. You can access the slides from this presentation here.






Strategies for effective internal communication

Uplifting feedback

How can we make sure staff and community concerns and ideas get to the right people?


For leadership:

  • Create a system for collecting feedback + concerns

  • Suggestion box

  • Survey

  • One-on-one conversations with staff 

  • Be transparent about how you use feedback


For frontline staff:

  • Document and share the concerns you see and hear 

  • Use data to advocate for changes


Carve out time for reflection

How can we make sure the way we are communicating is working?

  • Remember - find a way to remember what you did in a concrete way so you can consider it later

  • Reflect - think about the ways you've been doing things and then consider if they're still effective

  • Act - try it a different way and then record your results - then start the process again


Helpful Tip: Normalize asking questions across your organization in writing, speech, and with your own example.


Breaking Down Silos

How can we build collaboration and communication across departments and programs?


For leadership:

  • Thoughtfully bring folks into conversation

  • Build cross-department communications

  • Regular meetings

  • Internal chats

  • Encourage collaboration across teams


For frontline staff:

  • Ask about what other programs are doing 

  • Use formal and informal meetings to build relationship across teams

  • Reach out to other teams for collaboration 


Planning for collaborative decision making

  1. Organize your thoughts

  2. Identify your team

  3. Set up a meeting


Getting everyone on the same page

How do we make sure staff and community members have the information they need?


For leadership:

  • Schedule regular updates 

  • Use clear language to explain the choices your making 

  • Be proactive in addressing staff questions and concerns

  • Create templates to streamline communication


For frontline staff:

  • Ask for the information you need

  • Use meetings or internal chats to share your work and your concerns

  • Build relationships with other staff 


Clear Email Communication

  • Reflect on your audience - prioritize what they need to know

  • Limit information - stick to 1 or 2 topics or requests

  • Close the loop - communicate any relevant timelines and/or needed responses

  • Pay attention to your words - write simple direct sentences



Resources



Interested in learning more about professional development at Clear Language Lab? Check out other past webinars, find upcoming events on our training page, or contact Sarah Glazer, Sr. Program Manager, at sarah@litworks.org to learn more about our offerings.


© 2025 Literacy Works

Comments

bottom of page