THE LAB library

This Clear Language Lab webinar took place on November 19, 2025, as part of our free quarterly plain language series. Check out the recording, notes, and resources below. Watch on YouTube This webinar covers: Frameworks to help us identify when processes are creating challenges Strategies to make processes work better for you and your audience Tips for making plain language the norm across your organization You can access a PDF of the slides from this presentation here. Key i

We have been living in a whirlwind of change. Every day it seems like there is a new headline, a new directive, or new occurrences in our communities to respond to. In response, many of these changes have organizations pivoting to new goals and programs.   Earlier this year, we talked about how to stay true to your values in the face of changing times . Here, we want to look at ways your organization can pivot effectively when there is need for change.   Have a response plan

55% of professionals state that constant notifications make it hard for them to focus on their work. The continual stream of updates and notices lead to communication overload.   Communication overload happens when people get more information than they can understand or keep up with. This can lead to anxiety and an inability to focus - and be a distraction from getting tasks done.   We’ve shared before how important it is for organizations to be communicative and transparent

The idea of seeking out feedback can feel overwhelming for different reasons. Maybe you are busy and feel like you don’t have enough time. Maybe you don’t even know where to start to gather feedback. Maybe you are nervous about what people will say! Let’s talk through some different options depending on time, resources, and capacity. Examples Things to think about... Surveys Online surveys using tools like Google Forms or Microsoft Forms Paper surveys People may not fill out

Use these activities to evaluate your content from a cultural humility lens. You can complete these worksheets on your own or as a group.  Background We all have identities that shape us. We may not always realize that the way we navigate the world is different than someone else.  Cultural humility is a mindset to approaching cultural differences with a positive, reflective lens. It includes reflecting on our own culture and identities, recognizing our biases and privileges,

Sometimes things don’t work the way we planned. Use this activity to figure out where process and systems break down and strategize a new...

Checklist + guiding questions Reviewing materials for plain language is about more than just running it through a readability checker or...

Recent government policies and regulations have forced many organizations to reconsider how they communicate about and do their work....

This Clear Language Lab webinar took place on July 24, 2025, as part of our free quarterly plain language series. Check out the...

We are celebrating Disability Pride month here at the Clear Language Lab, which coincides with the anniversary of the Americans with...

Many organizations have instituted practices and policies that are meant to promote accessibility, equity, and belonging among staff and...

This Clear Language Lab webinar took place on May 21, 2025, as part of our free quarterly plain language series. Check out the recording...