THE LAB library

55% of professionals state that constant notifications make it hard for them to focus on their work. The continual stream of updates and notices lead to communication overload.   Communication overload happens when people get more information than they can understand or keep up with. This can lead to anxiety and an inability to focus - and be a distraction from getting tasks done.   We’ve shared before how important it is for organizations to be communicative and transparent

Checklist + guiding questions Reviewing materials for plain language is about more than just running it through a readability checker or...

Plain language is often characterized as a tool or lens to use by organizations with communities. But staff at organizations are part of...