THE LAB library

This Clear Language Lab webinar took place on November 19, 2025, as part of our free quarterly plain language series. Check out the recording, notes, and resources below. Watch on YouTube This webinar covers: Frameworks to help us identify when processes are creating challenges Strategies to make processes work better for you and your audience Tips for making plain language the norm across your organization You can access a PDF of the slides from this presentation here. Key i

The idea of seeking out feedback can feel overwhelming for different reasons. Maybe you are busy and feel like you don’t have enough time. Maybe you don’t even know where to start to gather feedback. Maybe you are nervous about what people will say! Let’s talk through some different options depending on time, resources, and capacity. Examples Things to think about... Surveys Online surveys using tools like Google Forms or Microsoft Forms Paper surveys People may not fill out

At the beginning of July, all of us at Literacy Works were excited to share our new values statements . We’re not just proud of the...