THE LAB library

It could be an email, a routine notice sent out to clients, or an answer to a direct chat in a work messaging portal. We send messages every day, but sometimes invisible barriers in our writing make it harder for readers to find, understand, and use our message. There are some questions we should ask to make sure that we aren’t making things harder for those reading our message. Is my purpose for writing clear? (Have a clear purpose) You can have organized, relatable text. Cl

The curse of knowledge is a common challenge that faces all of us. This quick overview explains what it is and how we can be mindful in...