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May 8, 20202 min read
Forms: can’t live with them and can’t live without them!
Who hasn’t gone to the doctor’s office and said, " Wow, great forms! I could fill these out all day!" Ok, so maybe that hasn’t happened...

Apr 24, 20202 min read
Making content short and sweet - and less wordy
You can complete the application online. The team will issue a decision by the end of May. We will continue to ensure that everyone can...


Apr 6, 20203 min read
Navigating important information
During this time (this was originally written in April 2020), many of you are sharing critical content with your community members. Make...


Mar 17, 20202 min read
Communicating about COVID-19 in your community
We know that everyone is going through difficult times due to the spread of the COVID-19 virus around the world. That said, we know that...


Feb 27, 20202 min read
Get active (in your writing!)
Sometimes, especially if we work with government bodies, we might not notice how much the passive voice permeates our writing. It just...

Feb 13, 20203 min read
Tackling bureaucracy — no matter what your role
How can we mitigate bureaucracy to increase access for our community? Maybe you caught the New York Times article last month that...
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